Wizard Castle - Large

I ordered this castle to put in my 50 gallon tank that at the time held a Spotted Pleco, Pepper Cory and a few Glo Fish. When I received the castle it looked great, there were some sharp edges on the outside that I just sanded down until I was happy with them, washed the deco and put it in the tank. Within hours of putting the castle in my tank I noticed a lot of little pieces of plaster floating around, I just scooped those out and didn't think much of it. But then a few days later I started seeing large pieces of both the inside and outside of the castle floating around. I also started to realize just how cloudy my water had gotten since putting it in.

After having this castle for about 4-5 days I decided I wanted to return it because the waterfall was beginning to break off, so I contacted their Customer Service. The representative then proceeded to ignore my request for a return and tell me about how that sort of thing (their product falling apart) can happen and they use products that should be fine for fish to digest and I shouldn't worry about my fish getting cut up on the sharp edges. She also asked me to send along some pictures of what was happening. So I did.

About 3 or so days later she responded saying that she didn't see a problem. I then messaged her back saying that I don't appreciate how casual she was being about this product that I paid $50 for breaking to pieces and that I wanted a refund. She then proceeded to tell me that if I had wanted a refund I should have done it within 7 days of purchase, which I COULD have had it returned in if not for her giving me the run around.

Now I have a $50 piece of crap sitting on the table next to my fish tank.

So, in short; horrible product, and bad customer service. I'll never be buying from here again.

It was a bit smaller than I expected. I couldn't even fit inside the front door and I'm actually a wizard.

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