Aquavista Panoramic Wall Aquarium

I ordered this product about 9 months ago through Amazon, choosing to do so through Amazon for the free shipping. When I installed it and filled it up with water it leaked severely, apparently due to damage incurred during shipping. I contacted the manufacturer and I have to say that they responded well at that time. Because I had purchased it through Amazon, they told me that I would have to ship it back to Amazon(almost $200 to do so!), get a credit, and they would sell me another tank and deliver it. So far pretty reasonable. All of that went well. Amazon was great on crediting the return and Aquavista delivered my replacement unit as agreed. I bought the tank for my office wall and wanted to have a planted tank with slow moving fish. Because of the size of the tank and 2-lamp light array, low light plants are the only ones that you can plant but that didn't bother me. There were some issues. The two water pumps are high output, making the tank only suitable for fish found in faster moving water. I have a school of mixed danios, a few praecox rainbows, and a chinese algae eater in the tank and they are doing well. Slower fish such as gouramis, bettas, angels, or any lake fish would not be able to tolerate the amount of water movement in the tank. While cycling the tank and before buying the danios, I tried to find replacement pumps that had a lower water volume. The wattage was different that those that I could find on the market, so I contacted aquavista. They said that they could provide slower pumps, but never responded again when I attempted to purchase them from them. In addition, I've found that the automatic feeder fouls in a week or so from moisture and is useless. The T5 lamps as provided are no good for a planted tank (but great for growing algae). They are also of an odd wattage (28) and length ( 45.2"), making finding suitable replacements very difficult. My email to aquavista about 6500K replacement bulbs went unanswered. I did find the bulbs that I needed on line and finally found a seller that would sell less than a case of 40. ( They sell in lots of 10, but still better than having to buy a case.) Other than the truly crappy aftermarket support, and odd wattage of component parts, I do like the tank. It was the best option that I could find on the market for a wall mounted tank. Would I buy from them again? No.

The first month I had this product I was very pleased. It looked great on my wall, and besides the air pump being a little noisy I had zero complaints. Then the fuse blew. No big deal, I replaced it with a new. Then the fuse blew again, and again. Obviously something was wrong with the product, so I called customer service. They had me do all this testing to see what was wrong; again, makes sense. However, after doing everything they asked me to do, they basically told me "oh well". After threatening to write a bad review, they finally listened and I talked to the CEO of the company. He said he would take care of the issue (bad power supply unit) and send me a new part right away. It's been about three weeks since I talked to him. I've called about five times after that, with the boss being on vacation, manager busy, we'll call you back, etc etc. Still no power supply unit, all my fish have died in the aquarium because it's been off for well over a month now. Be very wary of this company; their one year warranty is a bunch of garbage and you'll be left with a black box on your wall and a lot of fish in your toilet bowl.

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Having never owned an aquarium, when I came across AquaVista's Panoramic Aquarium, I knew it was the one I had to have. I called Aquavista to get some questions answered and they were great. I had a lot of questions and they took the time to address each question and sent pictures to clarify.

The unit is the show piece of my office-home theater, (so much for the 65 in Plasma 3D TV that was supposed to have that designation). It is truly a work of art. The unit arrived 1 day earlier than promised from Amazon. There were some issues due to how UPS shipped it and there was damage to the unit. Amazon has been wonderful in dealing with this and given it was not their fault, I could not ask for anything more from them.

Aquavista has provided exceptional customer service. All companies should model their customer service to match Aquavista's. They have done all that they can to make the unit right even though they did nothing wrong. They exemplify what customer service is all about. There are a couple of changes I would make to the system:

* The instruction manual should be a bit more specific on programing.

* The auto feeder should allow for every other day feeding.

Both of these are very minor annoyances.

The system is wonderful, fully automatic and is a stunning addition to any room you would add it to. I would recommend this to anyone that is considering an aquarium of any kind. Everyone that has seen mine now wants one. As soon as I can complete some other projects I will be adding a second one to the bedroom or exercise room.

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I OWN an Aquavista aquarium, AquaVista 500, which is a smaller square tank less than 10 gal. The wall hanging aquariums are great decoration, do not require dedicated furniture & make for great conversational art work. The aquariums are easy to care for. Although 15mins might be optimistic, I spend more time enjoying the aquarium & my fish. Built-in & comes with everything: Water filter, air pump, heater, light. Add gravel fish & water & you're done. I have replaced the built-in air pump with a standard Tetra model, because the air pump was noticeably noisy. This was personal preference. But wired the replacement into the system power & control panel, so it runs as programed. Smaller 1.5" ' 2" fish are beautiful in this aquarium. Have 10 fish total, includes a plecostomus, which keeps the environment free of algae. Even have a couple of small plants & a log. They all seem happy, healthy & alive

Cheers !

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I purchased an Aquavista 500 for a treatment room in my dental office. At first I had a few fish die and an algae problem. When I found a balance with 7 approx 1 inch fish and a plecostomus for the algae, it stabilized. I purchased and started a second one with no problem, and all has been well for over 6 months for both tanks. I feed the fish 3 times a week (2 minutes), exchange 1 gallon of water with the included siphon every 2 weeks (5 minutes max), and have changed the little filter strip about every 2 months (5 minutes). Nothing else, and patients marvel at how clean the tanks are every day! Many think the whole set-up is fake at first because they have never seen anything like it and it is soooo clean. I guess fish type choices are limited due to the size, but there are some pretty cool smaller fresh water fish, and you can see them all the time because of the tank's thin style. It was super easy to mount (30 minutes, maybe). I'll be purchasing the 5 or 6 foot version soon for my reception area.

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