I was skeptical about this light at first because it was so cheap compared to other reef lighting. I finally bought one to see. It was sent from China to my house, but it was packaged very good and arrived in perfect condition. I have had it on my 60 gallon reef tank for two weeks now and I just ordered another. It is very nice looking and very bright, it runs very cool and the fans are quiet. Compared to my 250w mh well there is no comparing! Some mh fans might disagree but its true these lights are just as bright and even look better! The blue leds really make the corals pop! My acros look amazing everything looks like it is glowing! My tank is 24in deep and the light is bright enough for that. I do like that they use 3w leds at 2w because they are much brighter than the 1w led fixtures. I had a light that used 1w X 120w from ledwholesalers it was 350$ and it stopped working after 3 days. They wouldn't send a new one until i sent the broke one back! So I said f off. I got a refund. i am glad i did because now I have found this light. No reef lighting manufacture out there has lights that compare to this for 155$. Great BUY!!!!!!I'm not the sort of person who writes reviews, and have always spent more, and gotten less... maybe a reversal of current, for me. This product came packaged very well, not a painted box with picture, strait brown....BUT from the time I opened the box, I had confidence, they packaged it like they cared about THIER product.....it was as secure as any item should be...this spoke volumes to me. Plugged them in, and I'm now a full fledged reef tank owner, can start buying the sps and clams, with lights that are clean, bright, built well, cost effective, and cost effective again, once for the low wattage and once for the 50,000 or so hours. I have two lights, 8 inches over a 90 gallon all the inhabitants have perked up.....give them a try, I don't think you will be disappointed, shipping was fast.the lights work great and look awesome i highly suggest these lights, i also love the price of these lights.This a great product for the price but there is one catch that im going to share with you all. I ordered 2 of these units recently and when i received them i realized that there were two different units that looked very similar but were waaay different in quality. When i wrote Tao Tronics about this they said that i had received both a newer version and an older version of the same model. The "older' version had a reflective material over the LED's and the "newer " version was missing this material and was plain white where you could see the soldering of the wires to each LED. The older version was also less brighter and a different color than the newer version when lit, had cheap hanging supplies which were shorter than the newer version, the fans were 3 times louder as well. It wasnt even close to thier new and improved version but yet they still charged the same. They said they'd send me a newer version if i sent the old one back and then they sent me another older version. So i returned THAT older version too and got a refund. Then i created a whole new order in which they sent me a newer one. So now i have 2 of the newer units and let me just tell you, they are awesome and i still cant believe they are so cheap!!!If you buy these lights, make sure you check to see that are the newer versions like i described above, if not send it back and try again til you do. DONT GET CHEATED! I told Tao Tronics that its bad business to sell older models for the same price just to clear out thier back stock . They said they have no control over it. So do not allow them to get away with ripping people off and send it back if it has reflective material over the LEDS. Maybe theyll sell those old models for less instead of trying to get over on people. I hope this helps some of you get the most bang for your buckI read a lot of reviews when I am buying a new product, but I often fail to write them. In this case, I cannot overlook the way I was treated when one of my two TaoTronics Reef Light had a little issue.
First let me tell you about the light set itself. I have had these running for 11 ours a day for the past 13 months. I have a 90 Gallon Reef tank with around 39 species of coral, ranging from SPS, to LPS and Zoas and Mushrooms. I started my tank 13 months ago and after doing a whole month of research and wanting to by a s very expensive sets of lights (AI brand at around $430 each) I decided to go against the advice from every pet store that I went into and after watching a video on YouTube from a fellow hobbyist who purchased a white version of this light set, I decide to buy some for myself.
My tank is bealtiful the coral growth is EXCELLENT, all of my rocks are covered with coraline algae, my coral have growed from 3X to 8x depending on the species. One month ago I had an issue with one of the lights, the blue LEDs went of.
I freaked out because I did not want to lose any of my coral. So I contacted TaoTronics since they have a 2 years warranty. They Contacted me back on the same day and gave me instructions to try troubleshoot the issue. After going through the steps and the issue was still there, I contacted them again. They issued me a RMA (return merchandise authorization) so I could return the defective one and if the issue was as described they would send me a new one upon receiving the defective one.
But, wait here is the best part. My wife accidentally shipped the defective set on regular ground. When I informed them of the fact that I was afraid of coral loss, they shipped me the replacement on express delivery, meaning the replacement arrived at my house even before they even got my defective unit.
NOW THAT IS CUSTOMER SERVICE!!! following is a copy of the emails that I exchanged with them throughout this process:
-------------------------------
Hello Lily,
Thank you very much for the detailed description of troubleshooting options. I was afraid to open the light and void the warranty but after reading your instructions I opened and follow each one of the steps.
The blue light is definitely not working. Both sides of the power supply work with the white light but neither work with the blue.
Can you please provide me with the address so I can send my light for this exchange? Also, would you like me to include the power cables with the lights?
Thank you very much
----------------------------------
Dear Cassiano
The RMAXXXXXX
Please return the item to below address:
RMA Process Center
Sunvalley International, Inc.
2228 Junction Ave
San Jose CA 95131
Make sure to leave a note with the RMAxxxxxx on the surface of the package. this will promise we can reship you in time.
Please be advised that we would send you replacement after our RMA team receives and tests the returned product.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Lily
----------------------------
Hello Lily,
Thank you for the information. I have sent my aquarium light today. If possible please send the replacement as soon as possible since half of my reef tank is without a light.
Thank for the great customer service.
----------------------
Dear Casssiano
Please give us your tracking number in order to arrange ship replacement earlier
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Lily
-------------------------------
Hello Lily,
Here is the tracking number, my wife sent the box that I packed, but she forgot to send it 2nd day, so unfortunately went ground. But i live in UT so it should be there soon. Here is the tracking number:
UPS 1Z12884E0340400163
Thank you.
---------------------------------
Dear Cassiano
We have arranged to ship you new replacement avoiding your coral loss.
If you are pleased with your purchase, please help us to spread the word and share your experience with other customers who are looking for the same product.
Lily,
-------------------------------------
TaoTronics® 120w Programmable Intelligent LED Aquarium Lights Led Reef Lights for Coral fish Seawe
Posted by
batteries
on Tuesday, August 26, 2014
0 comments:
Post a Comment