1. Purchased Product, Received Product fairly quick. Missing Mint Cloth, Screws & Hardware, also the entire lightning balast system /including bulb.
No problem? Just exchange it right? Wrong. 2nd Product Received with the same accessories missing plus a plastic part on the aquiarum cover/lid was broke off. And instead of the aquarium saying Aquavista (under where the frame goes, it said "china" embedded in the plastic.)
Hmm.. I think to myself.. This can't happen a third time can it? Why, Yes it can! It came from china. Same missing accessories: Screws & Hardware, cloth, lightning ballast system + bulb. Wow, Right off the bat someone would rate this a 1 star.. Not me, I'm willing to give it a shot!
I call Amazon, they told me to contact Aquavista. Aquavista Customer Service Support was very nice, they sent me Lightning Ballast + bulb that i had to install / + free filters.
After setting up this aquarium, i had bought my own pebbles / Rocks. ( this will become a nightmare as small rocks will fall in the filteration area and become stuck). I followed the manual, waited to put fish in tank.
I have had a horrible time with this tank, I have to clean this tank at least once every week otherwise the tank becomes filthy and fish start dying. I have had horrible, horrible experiences with this tank. Here's one to mention. One morning, GloTetra Disappeared. Hmm.. Where he go? Called aquavista. They told me to check behind the aquarium background. (was really fun trying to take this off after setting aquarium up.) Long story short, in the bottom right side of tank, theres a small hole (between black filter cover and background in corner of tank) where little fishies can get through. SO, Mr. Fish was stuck behind the tank. Long story short, becasue i had to bend background alittle to get fish on other side, small rocks fell between the plastic and background to where the picture would not fit the way it should. Had to take the entire tank apart, fake aquarium plants, small ship, fish, rocks.. everything. This was truely a nightmare. This didn't happen once, but three times. Once with a albino frog (didn't have to take the tank apart because he was easier to get) and also a neon tetra who is decaying in the bottom of the tank under the black filter. Oh yes, this causes disease and all fish will die, Except my Pleco + Frog. I have bought a water testing kit before all of this happened, and the ammoneia levels were extremely high. (50-100% water changes + cleaning of all objects/rocks) per week. To top things off? If you accidently overfill the aquarium with water (there is a meter) water will drip on your floor. But one time dripped on the right side instead of the left side. This caused the LCD touchpad + Screen to short out. Aquavista customer server was extremely nice, and sent me another one for me to replace. I paid $ 140 160 for this product and felt that I extremely over paid for cheap china plastic and poor quality. Poor Filtration in a 5.5 Gal = Death to all fish (cept pleco+frog or other high immune system species)
I would not have gotten this product if I would have known all of this could happen. It's truely a beautiful tank when it is lit up and turned on. Then the beautiful moment is ruined by fish who sink to the bottom of your tank lifeless and dead. Go to your local pet store to buy an aquarium worth spending this much money on.
Buy Aquavista 500 Wall Mounted Aquarium with Whitestone Background Now
This is my second one, my husband and I took the first one down to clean it and banged it on the counter and broke it, But I love this aqurium so much,had to get another one,I have six small community fish in it and they love,it save space and it is very nice to look at,I would recommend this item to any one that love fish
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